Service

Tile repair and regrouting

We replace cracked or loose tiles in showers, tub surrounds, and floors without wrecking the good ones next to them, match older tile when the Temple house has stock, and grind out grout after we check what is happening underneath.

What we publish a price for. Those are the only prices on this site. Anything else, call (512) 297-7493 and we will look at the room and come back with a straight quote.

Pulling cracked or loose tile without lifting the neighbors

When a tile cracks from impact or framing movement, the grout around it is often still sound. We cut those joints with a grout saw so neighbors stay put. We score the cracked face and break it out in bits instead of prying, which lifts good edges. Old thinset gets ground down to a flat substrate. High spots make the new tile sit proud and catch a mop. Surrounding tiles get taped and we use a small blade. On a floor we check the backer or concrete for water damage before setting the replacement.

Matching color and size is next. Older tile is often discontinued. We take a broken piece to the Temple supply house and look for the closest thing on the rack. Even the same series can shade differently under bathroom light. Leftover boxes in the garage are the best match if you still have them. We set the replacement at the same bed thickness, grout with a close color, and seal if the rest of the job was sealed. Joint width has to line up or the patch stands out. After the grout dries and we clean the haze the new tile usually blends.

Grinding grout joints clean and packing them again

Grout that has started to powder or crack lets water and dirt into the joints. If the tiles are still well bonded we grind the old material out rather than smearing new grout over the top. An oscillating tool with a grout blade or a rotary grout saw follows each joint. We keep the blade centered so we do not chip the arris of a porcelain tile or round over a marble or zellige edge. Dust is constant so a vacuum sits right at the cut. Once the joint is empty down to the thinset we dampen it, pack fresh grout, and tool it to the same profile the original had, usually a slight concave. Sponging too soon pulls cement out of the joint. We wait, then clean the haze. Sealer goes on after the grout has had time to cure, which on a job like this tends to run a day or two depending on humidity in the room. This puts the surface back together when the failure is only the grout itself.

  • Hollow tiles that have already lost their bond to the bed
  • Soft or stained backer that shows water has gone past the joints
  • Stair-step cracks running across several tiles, a sign of movement
  • Grout that turns to powder the moment the blade touches it
A long vanity wall with brass fixtures and tile run to the casing.
A long vanity wall with brass fixtures and tile run to the casing.

Taking a sample to the Temple house to match older tile

We do not stock old lots in a warehouse. Repair tile comes out of the same Temple supply house where new work is bought, so what you pick is what gets set. You can bring a broken piece or we take one with us. The people at the counter know the current porcelain, ceramic, marble, mosaic, terrazzo and zellige lines and can sometimes find a remaining box or a close shade. Handmade zellige and certain mosaics already had variation when they were first installed, so a perfect clone is rare. We lay the options on the counter in the light you will actually live with and you choose. If nothing is close the straight answer is to open a larger field so the new tile can be laid out as its own area, or to live with a visible patch. We will not claim a match that is not there.

The same person who looks at the bathroom and writes the quote is the person who makes the cuts. We measure the real space, the existing joint widths, the actual tile size including any warpage, and the bed thickness so the new piece does not sit high or low. A repair cut has to hide. We follow the original factory edge as much as the wet saw will allow. If the original job used brass or satin edge profiles and those trims are still on the rack we use them on the repair so the termination matches. After the tile is set we grout, apply sealer when the original work was sealed, and clean the dust and haze before we leave the house.

Spotting a wet substrate that a new grout job cannot fix

Water that has leaked past failed grout for a long stretch often saturates the cement backer or the drywall behind a shower or tub wall. The face of the tile can still look fine while the board behind it is crumbling. Tapping the field tells the story. A tight bond rings. A hollow tile has already let go. Several hollow tiles, or grout cracks that run in a stair step, mean the substrate has moved or taken water. Grinding those joints and packing new grout over a rotten board is wasted labor. The tiles have to come off, the wet material has to come out, and new backer plus a bonded waterproofing membrane have to go in before anything is set again. That work is no longer a grout repair. It is a rebuild of the damaged section.

If the wet area is small we can often open just that part, sister in new board, and tile it to blend with the rest of the field. If the whole tub surround has given out, tub surround tile work is $2,000 flat. For a handful of cracked tiles, a floor patch, or a shower wall section you call for a straight quote after we look at the room. Photos help, but standing there with a tapping handle and a flashlight is how the scope gets decided. The service area runs out from Killeen through Harker Heights, Copperas Cove, Nolanville, Belton, Temple, Salado, Georgetown, Round Rock, Waco and Austin. Email info@merlanstile.com or call (512) 297-7493 and we will come measure the actual space.

Measuring the room, setting the repair, and the one year limited labor warranty

Work begins with a look at the actual room, not a guess from a description. We measure the damaged area, tap the surrounding tiles, and check for soft spots or staining that points to water under the surface. You bring leftover tile from the garage or we go with you to the Temple supply house so the piece you pick is the piece that gets set. On the day of the repair we protect adjacent floors, cut out the failed material, set the new tile, grout, seal when it is called for, and clean up behind us. Grinding grout makes the most dust, so we bag it and vacuum as we go. A small repair most of the time finishes in a single day, but that is typical, not a promise, because a hidden wet backer changes what has to be done.

Every installation, a repair included, carries a written one-year limited labor warranty from the date of completion. It covers issues arising from the original installation we performed. It does not cover the tile or grout materials themselves, those stay under the manufacturer's own warranty, and it does not cover modifications made after the installation is complete. If a later trade cuts into the wall or the floor, that part of the labor warranty no longer applies. The quote comes from the person who will be on the floor making the cuts and packing the grout, not from someone who never sees the substrate.

Questions

Asked and answered

Can you match bathroom tile that is no longer made?

We take a sample to the Temple supply house and see what is still on the rack. They sometimes locate a leftover lot or a close current porcelain or ceramic. Mosaic, marble, terrazzo and zellige already varied when they were first set, so the goal is a blend, not a clone. Leftover boxes you kept are the only sure match. If nothing is close we show you the options and you decide whether to accept a visible patch or to replace a larger area so the new tile reads as its own field. Call (512) 297-7493 and we will look at the actual piece in the room.

Is grinding and regrouting worth it if some tiles already feel loose?

No. Loose tiles have lost their bond. New grout packed around them will not glue them back down. Those pieces have to come out, the old thinset has to be removed to a sound substrate, and the tiles have to be reset. If the backer behind them is wet or crumbling, that material has to come out too. A grout-only job over loose tile is just a surface coat. We tap the field during the visit so you know before any grinding starts whether the tiles are still holding or whether the work has to go deeper.

How do you keep from chipping the good tiles when you remove one cracked piece?

We cut the grout joints first with a grout saw or oscillating blade so the neighboring tiles are no longer locked to the bad one. Then we score the face of the cracked tile and break it into small bits instead of prying the whole piece, which would lift edges that were still sound. The surrounding field gets taped. We use a small blade and work slow. On polished marble or a handmade zellige a nick in the arris shows, so the tool stays off those edges. Old thinset is ground or chiseled down so the replacement sits at the same height and does not catch a mop or a foot.

Will you seal the new grout after a repair?

We grout, then we seal when the original installation was sealed or when the repair is in a shower or tub surround that sees standing water. Sealer goes on after the grout has cured, which on a job like this tends to take a day or two depending on air movement and humidity in the room. Sealing too soon traps moisture in the joint. We clean the haze first so the sealer sits on a clean surface. The written one-year limited labor warranty covers the labor of that sealer application if it was part of the repair we performed.

What happens if you open a wall and the backer is soaked?

We stop and show you. Wet or crumbling board cannot stay. The damaged section comes out, new backer goes in, and a bonded waterproofing membrane goes over it before any tile is reset. That changes the scope from a grout or single-tile repair to a rebuild of that area. We do not guess the extra work from the doorway. You get a straight quote on what is actually there. For a full tub surround that has failed the work is $2,000 flat. For a limited patch you call and we price the room we are standing in. Scheduling is arranged on the phone.

Get a quote

Tell us about the room.

Square footage, the tile you have in mind and when you want it done. We come back with a number for the whole job.

Every installation carries a written one-year limited labor warranty from the date of completion. It covers issues arising from our original installation. It does not cover materials, which fall under the manufacturer’s own warranty, and it does not cover modifications made after our installation is complete.